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General Management

Recently I told my brother I was cleaning the house and asked rhetorically how one person and one dog could mess up a house so badly. His response was simple. “Perfect coordination.”  He is a bit of a wiseacre, but when I think more about it, perfect coordination is a wonderful thing.

Don’t you love those days when you have a thousand things to do and, at the end of the day, you sit back and say, “I accomplished most of what I set out to do.” Perfect coordination is important in business. If you are like me, my attention span fractures quite easily. I’m working on a project, the phone rings, an email arrives, a friend texts me — suddenly I am multitasking and not doing anything well.

I recently presented a series of seminars on challenges insurance professionals face as we blend four generations in the workplace. Each generation has its own work style and generational strengths. However, there is also an additional challenge in the “fringes” of each generation, who have characteristics of both generations. For example, I am a late -model Boomer, yet I have many characteristics of the following generation, Gen X. So if someone applied solely Boomer psychology to me, they would have troubling figuring out what motivates me.

In another few years, a fifth generation, now called by some the “i-Generation,” will arrive in the workforce with an array of electronic devices and technical capabilities. Remember, this is a generation that never knew life without a computer. How is your organization handling generational challenges?

If you would like to know more about how my presentation on managing generational differences, please drop me an email or call me at 602.870.3230. I’d be happy to help you with your company’s unique challenges.

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