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# Insurance Writer

Where Insurance is an Art

## Sitemaps

- [XML Sitemap](https://insurancewriter.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://insurancewriter.com/blog/) - Our blog displays many articles on professional insurance writing, whitepapers, advertising copy, ghostwriting, legal document creation and much more.
- [The Impact of Rural Hospital and Medical Practice Closures on Workers’ Compensation Claims](https://insurancewriter.com/the-impact-of-rural-hospital-and-medical-practice-closures-on-workers-compensation-claims/) - Rural hospital and medical practice closures are leaving injured workers with fewer options, longer recovery times, and higher costs for care. This White Paper offers proactive steps insurers can use to address the problem before it worsens.#RuralHealth #WorkersComp Rural Hospital Closure Impact on WC FDownload
- [Improve Workers' Comp Outcomes by Addressing Social Determinants of Health](https://insurancewriter.com/improve-workers-comp-outcomes-by-addressing-social-determinants-of-health/) - "You’ve taken a very complex but critical issue and built a framework that’s both strategic and completely actionable." SDOH in WC FinalDownload
- [An Interview with Nancy Germond](https://insurancewriter.com/an-interview-with-nancy-germond/) - Nancy had a great interview with a local organization that provides content for visually impaired listeners. Listen to the interview here, as Sarah Shew talks with Nancy about growing up in Arizona, her professional history, and of course, her book Workers' Compensation in Two Hours: The Business Owner's Guide to an Exceptional Workers' Compensation Program
- [Workers' Compensation in Two Hours: The Business Owner's Guide to an Exceptional Workers' Compensation Program](https://insurancewriter.com/workers-compensation-in-two-hours-the-business-owners-guide-to-an-exceptional-workers-compensation-program/) - Nancy Germond was interviewed by InsuranceJournal.tv about her new book Workers' Compensation in Two Hours: The Business Owner's Guide to an Exceptional Workers' Compensation Program. Powered by InsuranceJournal.tv You can find more about the book here:
- [Ransomware Threats in Commercial Real Estate – A Common Cyber Threat](https://insurancewriter.com/ransomware-threats-in-commercial-real-estate-a-common-cyber-threat/) - Looking for strong insurance content that is specifically written for your expertise and clientele? This is an example of content we recently wrote for a Commercial Real Estate Insurance client: Ransomware threats in commercial real estate are increasingly a concern for real estate portfolio owners and managers. Ransomware is a type of malicious code infecting
- [Commercial Real Estate Insurance Practices – Emerging Challenges in the 2020 Market](https://insurancewriter.com/commercial-real-estate-insurance-practices-emerging-challenges-in-the-2020-market/) - Looking for strong insurance content tailored to your clientele? This is a selection of content we recently produced for a commercial real estate insurance client: Commercial real estate risk management faces challenges abound despite a healthy investment environment. Here are six commercial real estate challenges and their impacts on insurance coverage and rates. Going Green
- [Coronavirus Rattling the Commercial Real Estate World](https://insurancewriter.com/coronavirus-rattling-the-commercial-real-estate-world/) - Looking for strong insurance content tailored to your clientele? Here is a selection of some content I recently produced for commercial real estate insurance: Every business now needs a coronavirus (COVID-19) response plan. With this in mind, if you are a business owner, it is in your best interest to research some of the different
- [Weasel words can weaken your writing](https://insurancewriter.com/weasel-words-can-weaken-your-writing/) - Do you use “weasel words”? I don't mean a furry critter that goes through your garbage in the late hours of the night. Weasel words are terms and phrases that are deliberately fuzzy. Rather than providing clarity, weasel words obscure your message. Weasel words get their name from the crafty weasel, which sucks eggs without
- [A live stamp can get your marketing letter opened](https://insurancewriter.com/a-live-stamp-can-get-your-marketing-letter-opened/) - How to get a higher open rate
- [The power of the press release](https://insurancewriter.com/the-power-of-the-press-release/) - A press release does several things for your business. A news release announces a recent accomplishment you have achieved. For example, it could be a class you completed; a professional designation you earned; a civic award; your appointment to a board or charity; an educational goal you may have attained; a new program you are
- [Has the Insurance Industry Missed the Recruiting Boat?](https://insurancewriter.com/has-the-insurance-industry-missed-the-recruiting-boat/) - Why the insurance industry must change its recruiting paradigm to succeed.
- [How Active Assailant Insurance Can Help Your Business Survive after a Mass Casualty Event](https://insurancewriter.com/how-active-assailant-insurance-can-help-your-business-survive-after-a-mass-casualty-event/) - Co-authored by Chantal Roberts, CPCU, AIC, RPA Are those firecrackers? Is a car backfiring? Perhaps there's a disturbance of some kind. Today's managers and owners rarely consider if an active shooter incident can occur on their property. Unfortunately, active shooter or active assailant incidents are more prevalent in the United States than ever before. Due
- [White Papers keep your business in your prospects’ minds](https://insurancewriter.com/white-papers-keep-your-business-in-your-prospects-minds/) - More and more insurance industry organizations turn to White Papers to spread their message. What is a white paper? A white paper is usually a “thought leadership” paper of about five-to-12 pages that highlights one or more of the benefits of your business. Insurance organizations use white papers to educate the public by delineating a
- [Lose those adverbs and strengthen your writing](https://insurancewriter.com/lose-those-adverbs-and-strengthen-your-writing/) - Part of our ability to promote and persuade in the insurance industry hinges on our ability to write clearly, concisely and unemotionally. By eliminating adverbs from our writing, we can reduce the clutter in our communications. What is an adverb and why should anyone care? An adverb is a part of speech that modifies several
- [How to get published in a professional journal](https://insurancewriter.com/how-to-get-published-in-a-professional-journal/) - Most magazines have editorial calendars with monthly publication themes. A great way to get your message across to your public is to advertise in a trade journal. Before you pay to advertise, however, how would you like to receive several pages of free advertising? If you write a professional article for one of your favorite
- [Four tips to giving a great insurance speech](https://insurancewriter.com/four-tips-to-giving-a-great-insurance-speech/) - As insurance professionals, we must often deliver speeches in meetings or to large gatherings. It is never easy to find the time to prepare adequately for the talk. Even once prepared, many of us dread public speaking. These four tips will help you painlessly prepare your presentation. What is the theme of my talk? Always
- [Tops tips to bulletproof your workers’ compensation program](https://insurancewriter.com/tops-tips-to-bulletproof-your-workers-compensation-program/) - Last week I presented on ways employers can improve their workers’ compensation program at the Arizona Small Business Association’s annual meeting. Here are the key takeaways for Arizona businesses who have workers' compensation insurance. Don’t treat employees as subcontractors. Many businesses, especially in the trades like plumbing or roofing, make this costly error. This is
- [Are We Too Focused on the Goal?](https://insurancewriter.com/focused-goal/) - A few years ago, the Oakland Police Department spent hours trying to oust a gunman who had barricaded himself inside his house. After firing tear gas canisters into the house, the officers finally noticed the home owner standing beside them in the police lineup, chanting, "Please come out and give yourself up!" It's a great
- [Improve your insurance technical writing by removing passive voice](https://insurancewriter.com/improve-your-insurance-technical-writing-by-removing-passive-voice/) - What is passive voice and why should you avoid it in your insurance writing? No matter what you’re writing for the insurance industry, a blog, a technical report or a white paper designed for marketing your business, passive voice weakens your writing. Once you understand a little about passive voice, it becomes much easier to
- [Top Presentation Tips for New Trainers](https://insurancewriter.com/top-presentation-tips-new-trainers/) - Read my recent article offering training tips for new trainers at original source. First day on the job? Here's some advice for success, from trainers who have been there. New trainers face daunting challenges. Whether your boss promotes you into a training position or you are hired from another organization, you want to get off
- [The AIC 44 Workers Compensation Claims Practices Class Begins May 23](https://insurancewriter.com/the-aic-44-workers-compensation-claims-practices-class-begins-may-23/) - I'm teaching the new and improved Associate in Claims class, AIC 44 Workers Compensation Claims Practices, on-line at Prepademy. This class begins Thursday, May 23 at 5 p.m. Pacific time. Register with Prepademy for a great preparation for the AIC 44 class. Visit this link for more information. As a former workers compensation claims manager,
- [Cut Rate Auto and Homeowners Insurance May Cost You](https://insurancewriter.com/cut-rate-auto-insurance-may-cost-you/) - Cut rate auto and homeowners insurance may cost you big in the long run.
- [Cavalcade of Risk is Now Available](https://insurancewriter.com/cavalcade-of-risk-is-now-available/) - Here is the most recent version of Cavalcade of Risk, a bimonthly risk roundup. This month's focuses mainly on health insurance, but there are always good risk management topics covered.
- [Germond Recertifies in Human Resources](https://insurancewriter.com/germond-re-certifies-in-human-resources/) - Germond re-certifies her Senior Professional in Human Resources certification.
- [Take the New and Improved Associate in Claims 37 Class](https://insurancewriter.com/take-the-new-and-improved-associate-in-claims-37-class/) - In conjunction with Prepademy, I'll be teaching the revised curriculum for The Institutes Associate in Claims Class, AIC 37, Managing Bodily Injury Claims, beginning August 28, 2013. For more information about this exciting web-based training opportunity, click this link. We're just winding up the Workers Compensation portion of the AIC. Prepademy is a convenient and
- [Defining and Achieving Maximum Medical Improvement in Workers' Compensation Claims](https://insurancewriter.com/defining-and-achieving-maximum-medical-improvement-in-workers-compensation-claims-2/) - Achieving Maximum Medical improvement in a workers' compensation claim may not be easy, but it is one of the most important goals in claims management.
- [Journalists Covering Insurance can Benefit from Free Handbook](https://insurancewriter.com/journalists-covering-insurance-can-benefit-from-free-handbook/) - The Insurance Information Institute offers a free, 200-plus page handbook for journalists who cover insurance. It's available as a free download at this link. While it can be hard to understand the intricacies of insurance jargon and how the industry operates, this guidebook answers many questions and provides a handy reference to various organizations who
- [Take the Associate in Claims Class AIC 37 Online and Earn Your AIC Designation](https://insurancewriter.com/take-the-associate-in-claims-class-aic-37-online-and-earn-your-aic-designation/) - I'm teaching the revised curriculum for The Institutes Associate in Claims Class, AIC 37, Managing Bodily Injury Claims, for Prepacademy, an on-line learning organization that provides an outstanding way to prepare for and pass your exams.
- [Cavalcade of Risk #192 Gallops Into View](https://insurancewriter.com/cavalcade-of-risk-192-gallops-into-view/) - Cavalcade of Risk #192 gallops into view with some interesting risk-related posts and great advice from various risk experts in their specific fields, from life insurance to enterprise risk management.
- [Writing an Executive Summary in an Insurance Publication](https://insurancewriter.com/writing-an-executive-summary-in-an-insurance-publication/) - A well-written executive summary also allows your reader to decide: "Is this worth reading further?"
- [What Does 2014 Hold for Insurance Rates?](https://insurancewriter.com/what-does-2014-hold-for-insurance-rates/) - With 2014 rapidly approaching, contact your broker or consultant now to discuss steps you can take to reduce your 2014 commercial premiums.
- [Associate in Claims 40, Personal and Commercial Auto Coverages Class Available Online](https://insurancewriter.com/taking-the-associate-in-claims-40-personal-and-commercial-auto-coverages/) - I'll be teaching the AIC 40, Personal and Commercial Auto Coverages, online beginning February 20, for Prepademy. Visit this link for more details. Remember, your professional education is something no one can take from you. Join us for a great classroom (online) experience!
- [Why Does My Insurance Company Hate My Dog?](https://insurancewriter.com/why-does-my-insurance-company-hate-my-dog/) - It’s time for the insurance industry to wake up and smell the dog food. A more nuanced approach to pet underwriting is a win/win for the industry and for pet lovers everywhere.
- [Expressing Professional Gratitude](https://insurancewriter.com/expressing-professional-gratitude-2/) - Today, though, I urge you to take a moment to contact a person in your career for whom you are grateful, either past or present, and say, “Thank you.”
- [Is Enterprise Risk Management Still Important to Today's Organizations?](https://insurancewriter.com/is-enterprise-risk-management-still-important-to-todays-organizations/) - Governance, Risk & Compliance (GRC) framework can provide strong benefits to organizations, helping to integrate and manage regulated operations. In this survey sponsored by Corporate Governance Consultancy Services, 33% of respondents shown in this infographic state that enterprise risk management is the most important. 27% of the respondents say that enterprise risk management continues to
- [Cavalcade of Risk #201](https://insurancewriter.com/cavalcade-of-risk-201/) - Read the latest Cavalcade of Risk for current risk-related insights. It also includes a link to my recent column on dog underwriting ideas to reduce canine liability.
- [How Long Should Sentences and Paragraphs Be in Business Writing?](https://insurancewriter.com/how-long-should-sentences-and-paragraphs-be-in-business-writing/) - As agents, consultants and claims people, we should write in top form before we send that letter or publish the final draft of our blog. Here are a few tips on sentence and paragraph length.
- [More WordPress training to help you optimize your insurance marketing results!](https://insurancewriter.com/more-wordpress-training-today/) - Did you know that about 20 percent of today's websites and blogs are developed on WordPress? I'm taking more WordPress training today so I can continue to help you deliver stellar social media results. Small changes to the way you handle your social media tasks can really help improve search engine results for your business.
- [Should We Use Stamps or Metered Mail in Marketing Mail?](https://insurancewriter.com/write-blog/) - One Christmas I was in a long line in the post office in Garden Grove, California. An elderly woman was in line in front of me and when she finally got to the counter, she ordered a book of stamps. After her request, she qualified her statement by saying with a great deal of irritation,
- [Avoid a Copyright Infringement Allegation by Using Only Purchased or Creative Commons Graphics](https://insurancewriter.com/avoid-copyright-infringement-allegation-using-purchased-creative-commons-graphics/) - Every artist is entitled to make a fair profit on his or her work. You may consider that image you grabbed off the web “just a picture.” In fact, the artist may have worked hours on that image or graphic. Not only is it cheaper in the long run in you avoid litigation, it’s the ethical thing to do.
- [How to Manage Today's Insurance Professionals](https://insurancewriter.com/management-todays-insurance-professionals/) - I recently spoke with risk management consultant and former insurance agent Dan Weedin, author of Insuring Success. Weedin and I share something in common: A passion for the insurance industry and a concern that today’s top insurance talent is disappearing. We talked about some of the challenges facing agencies and insurers as they try to
- [Top Ten Mistakes to Avoid as a New Risk Manager](https://insurancewriter.com/top-ten-mistakes-avoid-new-risk-manager/) - If you're a new risk manager, these tips can help you transition into your new, challenging role.
- [Cavalcade of Risk #205](https://insurancewriter.com/cavalcade-risk-205/) - There's a lot of great news and advice from the risk management front in this edition of the Cavalcade of Risk.
- [Talent Management a Top Concern for the Nation's Insurers](https://insurancewriter.com/talent-management-top-concern-nations-insurers/) - By 2020, an astounding 40 percent of the workforce will be our Millennials, born between 1976 and 2001. Is your organization ready?
- [Risk Avoidance and What the Heck is Wrong With People?](https://insurancewriter.com/risk-avoidance-heck-wrong-people/) - I rarely go into Circle Ks or convenience stores or places of that ilk because I'd prefer not to get shot (risk avoidance). However, on the way to a volunteer gig the other day and against my better judgment, I stopped in a Circle K near Interstate 17 in Phoenix to buy a pop (or
- [Common Mistakes Made By Risk Managers](https://insurancewriter.com/common-mistakes-risk-managers-make/) - Ever wondered how my voice sounds? You'll never have to wonder again. Listen to a 15-minute risk management podcast where I review the top five mistakes new risk managers, or any managers for that matter, can avoid.
- [Squirrel! ADHD Officially Hits Training](https://insurancewriter.com/squirrel-adhd-officially-hits-training/) - Ohio has become the first state to officially allow continuing education for accountants in ten-minute increments. I don't know whether to yell "Squirrel" or applaud them for understanding the way most people seem to learn today. What do you think? Would you want your accountant doing his or her continuing education in ten-minute increments?
- [This Month's Cavalcade of Risk posts](https://insurancewriter.com/months-cavalcade-risk-posts/) - Read a host of good articles in this month's Cavalcade of Risk, including one I wrote about which insurance coverages your professional consultancy needs.
- [Commercial Auto Policy Forms Exhaust Even the Hardiest Dog](https://insurancewriter.com/commercial-auto-policy-forms-exhaust-even-hardiest-dog/)
- [How Do I Write a Professional Bio?](https://insurancewriter.com/write-professional-bio/) - Every insurance professional should develop several professional biographies. Why a bio? Because despite our increasing reliance on electronic communications, people still want to know a little about you before they contact you. Your bio is a marketing tool that helps to build your brand. Your brand is your name and the name of your company.
- [Tips to avoid a dryer fire](https://insurancewriter.com/tips-avoid-dryer-fire/) - How safe is your dryer? According to the US Fire Administration (USFA), about 2,900 dryer fires occur each year in the United States. These fires caused five deaths, about 100 injuries and over $35 million in property losses annually. While the leading cause of dryer fires is accumulated dust, fiber and lint, the type of
- [Cavalcade of Risk posted](https://insurancewriter.com/cavalcade-risk-posted/) - For an overview of the latest in risk management trends, read this week's Cavalcade of Risk.
- [Join our webinar on retaining and training today's generation of insurance talent](https://insurancewriter.com/join-webinar-retaining-training-todays-generation-insurance-talent/) - Society of Insurance Trainers & Educators is presenting this free webinar this Friday, March 28th. In it, we'll discuss various methods to engage and retain today's increasingly diverse workforce. You won't want to miss it!
- [Hoarding Behaviors Cause Landlords Big Problems](https://insurancewriter.com/hoarding-behaviors-cause-landlords-big-problems/) - Hoarding behaviors are on the rise. Take proactive steps to address problems head-on before they escalate to save you repair costs and potential liability.
- [What is the Best Day to Blog or Update Facebook?](https://insurancewriter.com/what-is-the-best-day-to-blog/) - When social media is queen, it pays to understand when you should post. We know that posting twice a week will keep your blog rising to the top in SEO optimization. This short, graphical link outlines the best days to post to your blog. Click here. Whether you consider your business part of finance or
- [Taking the Associate in Claims 30 Class?](https://insurancewriter.com/taking-the-associate-in-claims-30-class/) - Take the AIC 30 virtually.
- [Four Steps to Giving a Great Speech](https://insurancewriter.com/four-steps-to-giving-a-great-speech/) - These four tips will help you painlessly prepare your presentation and deliver a talk that audiences will remember.
- [Why You Need A Professional Bio](https://insurancewriter.com/why-you-need-a-professional-bio/) - A professional bio quickly showcases your experience and sets you apart from the crowd.
- [LinkedIn Poll Asks: What's Ahead for Insurance Agency Marketing?](https://insurancewriter.com/512/) - Vote in this poll and you'll see the marketing path ahead for insurance agents.
- [Top Tips for Insurance Agent Sales](https://insurancewriter.com/top-tips-for-insurance-agent-sales/) - Trying to boost your insurance sales or service in 2013? Here are some top tips to put your website higher in the rankings in 2013.
- [Teaching the AIC 33 Class Virtually](https://insurancewriter.com/teaching-the-aic-33-class-virtually/) - Beginning May 17 at 5 p.m. Pacific time, I'll be teaching the AIC 33 Claims Handling Principles class for Prepademy. Here is the link to the class. If you're a newer claims adjuster or wringing your hands over providing in-house claims training, I think you'll be delighted with this solution. Prepademy offers a unique, 24-hour
- [Why Consultancies Need Insurance Coverage](https://insurancewriter.com/why-consultancies-need-insurance-coverage/) - Consultants by choice or by chance need strong insurance advice before hanging their shingle.
- [Denying Claims the Right Way](https://insurancewriter.com/denying-claims-the-right-way/) - Read my latest guest entry on Kevin Quinley's blog, The Claims Coach. Denying claims the right way helps reduce litigation.
- [Latest Cavalcade of Risk Posted](https://insurancewriter.com/latest-cavalcade-of-risk-posted-2/) - The latest Cavalcade of Risk is up with the latest roundup of risk entries. See it here.
- [Beware of Pumping and Pedaling](https://insurancewriter.com/beware-of-pumping-and-pedaling/) - There are many things people do wrong when driving. How can you stress the importance of safe driving to your employees? Here are a few tips.
- [Latest Cavalcade of Risk Posted](https://insurancewriter.com/latest-cavalcade-of-risk-posted/) - The latest Cavalcade of Risk is posted with my new article about wacky insurance claims submitted in 2011 included. View it here.
- [White Papers Position You as an Expert!](https://insurancewriter.com/white-papers-position-you-as-an-expert/) - Tired of competing against the crowd? A well-crafted White Paper positions you as an expert. A cross between a full-length article and a marketing brochure, the White Paper offers free information and helps solve your clients’ problems. When you provide knowledge, you gain unique access to your target market. With years of experience writing White
- [Cavalcade of Risk #144 is a Turkey!](https://insurancewriter.com/cavalcade-of-risk-144-is-a-turkey/) - Nancy Germond hosts the 144th Cavalcade of Risk, and it's no turkey!
- [Latest Cavalcade of Risk is Posted](https://insurancewriter.com/latest-cavalcade-of-risk-is-posted-2/) - Read the latest Cavalcade of Risk.
- [The Latest Cavalcade of Risk Posted](https://insurancewriter.com/the-latest-cavalcade-of-risk-posted/) - The latest Cavalcade of Risk posted.
- [Develop a Style Guide to Build Your Brand](https://insurancewriter.com/develop-a-style-guide-to-build-your-brand/) - What is a style guide? It is a multi-page document that standardizes your employees’ use of grammar and style.
- [Read This Roundup of Cavalcade of Risk!](https://insurancewriter.com/read-this-roundup-of-cavalcade-of-risk/) - Read the latest edition of Cavalcade of Risk, top articles by great risk thinkers.
- [Cavalcade of Risk Posted](https://insurancewriter.com/cavalcade-of-risk-posted/) - The latest Cavalcade of Risk is posted!
- [My Allbusiness Blog Continues to Gather Readers](https://insurancewriter.com/my-allbusiness-blog-continues-to-gather-readers/) - My Allbusiness blog, Risk Management for the 21st Century, is going strong.
- [Stop Struggling with Insurance Writing Tasks](https://insurancewriter.com/351/) - Whether you want to develop a White Paper to hand out at your next sales event or write an article for a national trade journal, Insurance Writer can help.
- [Why Wait to Publish or Advertise?](https://insurancewriter.com/why-wait-to-publish-or-advertise/) - Why wait until the economy is in full swing to publish or advertise?
- [Latest Cavalcade of Risk](https://insurancewriter.com/latest-cavalcade-of-risk-2/) - The latest Cavalcade of Risk is now posted.
- [Latest Cavalcade of Risk](https://insurancewriter.com/latest-cavalcade-of-risk/) - The latest Cavalcade of Risk is posted.
- [How Are You Handling Generational Challenges?](https://insurancewriter.com/how-are-you-handling-generational-challenges/) - How is your organization handling generational challenges?
- [Latest Cavalcade of Risk is Posted!](https://insurancewriter.com/latest-cavalcade-of-risk-is-posted/) - Read my latest column and read the latest risk management posts at this week's Cavalcade of Risk.
- [What I Do For Fun](https://insurancewriter.com/303/) - What do you do for fun? My dog and I chase bad guys in our spare time.
- [Stemming the Brain Drain in the Insurance Industry](https://insurancewriter.com/stemming-the-brain-drain-in-the-insurance-industry/) - Insurance trainers are the first to go when times get tough, but also the first to return when times get good.
- [New Strategic Alliance at Insurance Writer](https://insurancewriter.com/291/) - Nancy Germond, owner of Insurance Writer, LLC, announces a new strategic alliance with Michael K. McCracken, CPCU.
- [Risk Management Challenges in 2011](https://insurancewriter.com/risk-management-challenges-in-2011/) - What will keep risk managers on the edge of their seats in 2011? As the year begins, here are some top worries of risk managers in the United States.
- [Happy New Year](https://insurancewriter.com/happy-new-year/) - Community service should be as much as part of life as is getting up and going to work.
- [I Am Grateful For ...](https://insurancewriter.com/i-am-grateful-for/) - I recently realized just how passionate I am about this industry.
- [Weasel Words Weaken Your Message](https://insurancewriter.com/weasel-words-weaken-your-message/) - Weasel words are ambiguous terms and phrases, like “popular opinion,” “dynamic,” or “completely satisfied.” These words and phrases, rather than providing clarity, complicate and cloud your message.
- [Handle Claims With Scrabble-Like Strategy](https://insurancewriter.com/handle-claims-with-scrabble-like-strategy/) - I was trained by some great claims managers who taught me the first important lesson of claims handling—make a decision.
- [Cavalcade of Risk #111](https://insurancewriter.com/cavalcade-of-risk/) - The Insurance Writer hosts the 111th Cavalcade of Risk.
- [Insurance Writer Offers New White Paper on Diversity](https://insurancewriter.com/insurance-writer-offers-new-white-paper-on-diversity/) - Today's workforce is increasingly diverse. Our increasingly lean organizations must utilize the unique talents of all their team members to effectively compete in today's global marketplace.
- [Germond earns the Senior Professional in Human Resources (SPHR) Designation](https://insurancewriter.com/germond-earns-the-senior-professional-in-human-resources-sphr-designation/) - Germond earns the Senior Professional in Human Resources
- [Make the Most of Your Training](https://insurancewriter.com/make-the-most-of-your-training/) - I participated in a teleconference today sponsored by the Society of Insurance Trainers and Editors and hosted by the Insurance Institute. Much of what was discussed was the issue of training younger generations, who, as one participant put it, leave school in a state of "permanent partial attention." This is the first true television and
- [InsuranceWriter Blog Goes Live](https://insurancewriter.com/hello-world-2/) - Insurance Copywriter blog is now live on its own URL.
- [Writing Coaches](https://insurancewriter.com/writing-coaches/) - An interesting editorial in Business' Insurance's April Industry Focus touched on an issue I'd blogged about a few weeks ago. Big changes are heading our way as Generation Ys enter the workforce. Editor Ronn Zolkos (he's obviously a Gen Xer; notice the spelling of his first name!) commented on a problem discussed at the Finance
- [Get Ahead of the Market Madness](https://insurancewriter.com/get-ahead-of-the-market-madness/) - This has been a busy new year for me. While I don't think the recession is over yet as the financial pundits trumpet, since the first of 2010, I have received more agent and carrier phone calls and emails asking about advertising collateral and training. As the recession lifts, put your organization in the public
- [Diversity a Great Topic for the Insurance Industry](https://insurancewriter.com/diversity-a-great-topic-for-the-insurance-industry/) - I spoke last month at the Arizona Insurance Claims Association, the premier (albeit only!) organization in Arizona dedicated to the property/casualty claims adjuster. When I last spoke there, I talked about the brain drain carriers and agents are experiencing and how Gen Xs and Ys could leverage this exodus to their advantage, but I wasn't

## Pages

- [Home](https://insurancewriter.com/) - Insurance Writer provides high quality training, expert witness work, claims consulting, and content writing for the insurance industry.
- [True North Consulting](https://insurancewriter.com/consulting/true-north-consulting/) - True North Consulting When employees struggle, performance and profits tank True North Consultants can help you build and keep a stronger team When pilots get off course, they rarely make major changes back to their destination. Instead, they make slight corrections to course. Managing in today’s increasingly competitive and uncertain environment is no different. Especially
- [Portfolio](https://insurancewriter.com/portfolio/) - Some of Ms. Germond’s Latest Writings InsuranceWriter Blog Entries Visit Ms. Germond’s blog to read these and many other interesting and informative posts. Top 10 Emerging Social Risks in 2015 Make the Most of Your Training: Ms. Germond describes her participation in a teleconference sponsored by the Society of Insurance Trainers and Editors and hosted by the Insurance
- [Media](https://insurancewriter.com/media/) - Nancy Germond’s new book, Workers Compensation in Two Hours: The Business Owner’s Guide to an Exceptional Workers Compensation Program, now available September 20, 2021 – Glendale, AZ Workers’ compensation program management can be a struggle for small-to-medium sized business owners. From finding the right agent to preventing or promptly reporting employee injuries, main street business
- [Consulting](https://insurancewriter.com/consulting/) - Our consulting services offer claims assistance, audit assistance, municipal and stalled claims assistance, and return to work intervention.
- [About Us](https://insurancewriter.com/about/) - I develop training and marketing materials, for insurance carriers, agents, MGAs and vendors that service the insurance industry across the United States. A skilled and experienced presenter, my presentations focus on societal risks that impact today’s risk management professional and include practical tips for tightening day-to-day claims operation. Nancy Germond, MA, SPHR, ARM, AIC, ITP
- [Workers Compensation Program and Claims Consulting](https://insurancewriter.com/workers-compensation-program-and-claims-consulting/) - This article contains some excellent advice on keeping your workers compensation costs contained while also delivering the right outcomes for employees. Read our free article on building a stellar workers compensation plan
- [Contact Us](https://insurancewriter.com/contact-us/) - Clients may use this page to get in touch with Nancy Germond about her insurance copywriting and training services or to ask her a question.
- [Writing](https://insurancewriter.com/writing/) - Nancy Germond is an expert when it comes to working with companies and helping them improve their legal writing, ad copy, whitepapers, and business writing.
- [Insurance Writer Podcast](https://insurancewriter.com/insurance-writer-podcast/) - The Insurance Writer Podcast discusses issues of importance for insurance companies, especially marketing, risk management, claims, etc.
- [Training](https://insurancewriter.com/training/) - Nancy Germond provides training in claims procedures, insurance underwriting, management coaching and societal trends for the insurance professional.

## Categories

- [Insurance Writer](https://insurancewriter.com/category/insurance-writer/)
- [Personal](https://insurancewriter.com/category/personal/)
- [Societal Trends](https://insurancewriter.com/category/societal-trends/)
- [Risk Management](https://insurancewriter.com/category/risk-management/)
- [Claims Management](https://insurancewriter.com/category/claims-management/)
- [Marketing](https://insurancewriter.com/category/marketing/)
- [Press Releases](https://insurancewriter.com/category/press-releases/)
- [General Management](https://insurancewriter.com/category/general-management/)
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- [Workers' Compensation Trends](https://insurancewriter.com/category/workers-compensation-trends/)
- [Litigation Management](https://insurancewriter.com/category/litigation-management/)
- [Associate in Claims Classes](https://insurancewriter.com/category/associate-in-claims-classes/)
- [Writing tips](https://insurancewriter.com/category/writing-tips/)
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- [Insurance Marketing](https://insurancewriter.com/category/insurance-marketing/)
- [Content marketing](https://insurancewriter.com/category/content-marketing/)
- [Insurance Recruiting](https://insurancewriter.com/category/insurance-recruiting/)

## Tags

- [copywriting](https://insurancewriter.com/tag/copywriting/)
- [easy insurance newsletters](https://insurancewriter.com/tag/easy-insurance-newsletters/)
- [insurance copywriter](https://insurancewriter.com/tag/insurance-copywriter/)
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- [newsletters for agent](https://insurancewriter.com/tag/newsletters-for-agent/)
- [claims handling](https://insurancewriter.com/tag/claims-handling/)
- [risk management](https://insurancewriter.com/tag/risk-management-2/)
- [societal trends](https://insurancewriter.com/tag/societal-trends-2/)
- [brain drain](https://insurancewriter.com/tag/brain-drain/)
- [personnel management](https://insurancewriter.com/tag/personnel-management/)
- [copywriter](https://insurancewriter.com/tag/copywriter/)
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- [insurance companies](https://insurancewriter.com/tag/insurance-companies/)
- [marketing collateral](https://insurancewriter.com/tag/marketing-collateral/)
- [White papers](https://insurancewriter.com/tag/white-papers/)
- [writing](https://insurancewriter.com/tag/writing/)
- [driver safety](https://insurancewriter.com/tag/driver-safety/)
- [driving hazards](https://insurancewriter.com/tag/driving-hazards/)
- [humor](https://insurancewriter.com/tag/humor-2/)
- [injury prevention](https://insurancewriter.com/tag/injury-prevention/)
- [loss prevention](https://insurancewriter.com/tag/loss-prevention/)
- [small business management](https://insurancewriter.com/tag/small-business-management/)
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- [risk management for consultancies](https://insurancewriter.com/tag/risk-management-for-consultancies/)
- [AIC 30](https://insurancewriter.com/tag/aic-30/)
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- [online AIC classes](https://insurancewriter.com/tag/online-aic-classes/)
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- [claims management](https://insurancewriter.com/tag/claims-management-2/)
- [Maximum Medical Improvment](https://insurancewriter.com/tag/maximum-medical-improvment/)
- [MMI](https://insurancewriter.com/tag/mmi/)
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- [workers compensation](https://insurancewriter.com/tag/workers-compensation/)
- [AIC 37](https://insurancewriter.com/tag/aic-37/)
- [online study for insurance designations](https://insurancewriter.com/tag/online-study-for-insurance-designations/)
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- [Life insurance](https://insurancewriter.com/tag/life-insurance/)
- [uninsured](https://insurancewriter.com/tag/uninsured/)
- [business writing](https://insurancewriter.com/tag/business-writing/)
- [executive summary](https://insurancewriter.com/tag/executive-summary/)
- [insurance editorial services](https://insurancewriter.com/tag/insurance-editorial-services/)
- [insurance writer](https://insurancewriter.com/tag/insurance-writer/)
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- [commercial property rates 2014](https://insurancewriter.com/tag/commercial-property-rates-2014/)
- [cyberrisk](https://insurancewriter.com/tag/cyberrisk/)
- [excess insurance ratesranc](https://insurancewriter.com/tag/excess-insurance-ratesranc/)
- [insurance agent](https://insurancewriter.com/tag/insurance-agent/)
- [insurance broker](https://insurancewriter.com/tag/insurance-broker/)
- [property insurance](https://insurancewriter.com/tag/property-insurance/)
- [Associate in Claims](https://insurancewriter.com/tag/associate-in-claims/)
- [Insurance Institute of America](https://insurancewriter.com/tag/insurance-institute-of-america/)
- [animal exclusion](https://insurancewriter.com/tag/animal-exclusion/)
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- [dog liability](https://insurancewriter.com/tag/dog-liability/)
- [underwriting dog exposures](https://insurancewriter.com/tag/underwriting-dog-exposures/)
- [underwriting profit](https://insurancewriter.com/tag/underwriting-profit/)
- [insurance training](https://insurancewriter.com/tag/insurance-training/)
- [professional gratitude](https://insurancewriter.com/tag/professional-gratitude/)
- [better writing](https://insurancewriter.com/tag/better-writing/)
- [paragraph length](https://insurancewriter.com/tag/paragraph-length/)
- [sentence length](https://insurancewriter.com/tag/sentence-length/)
- [blog content](https://insurancewriter.com/tag/blog-content/)
- [marketing for insurance agencies](https://insurancewriter.com/tag/marketing-for-insurance-agencies/)
- [business advice](https://insurancewriter.com/tag/business-advice/)
- [management tips](https://insurancewriter.com/tag/management-tips/)
- [risk manager](https://insurancewriter.com/tag/risk-manager/)
- [risk management expert advice](https://insurancewriter.com/tag/risk-management-expert-advice/)
- [risk management tips](https://insurancewriter.com/tag/risk-management-tips/)
- [insurance industry talent management](https://insurancewriter.com/tag/insurance-industry-talent-management/)
- [leaderships kills](https://insurancewriter.com/tag/leaderships-kills/)
- [managing Millenials](https://insurancewriter.com/tag/managing-millenials/)
- [Millenials in the workforce](https://insurancewriter.com/tag/millenials-in-the-workforce/)
- [talent retention](https://insurancewriter.com/tag/talent-retention/)
- [training](https://insurancewriter.com/tag/training/)
- [anger management](https://insurancewriter.com/tag/anger-management/)
- [risk avoidance](https://insurancewriter.com/tag/risk-avoidance/)
- [bio](https://insurancewriter.com/tag/bio/)
- [biography](https://insurancewriter.com/tag/biography/)
- [claim manager](https://insurancewriter.com/tag/claim-manager/)
- [risk control executive](https://insurancewriter.com/tag/risk-control-executive/)
- [risk management consultant](https://insurancewriter.com/tag/risk-management-consultant/)
- [underwriting manager](https://insurancewriter.com/tag/underwriting-manager/)
- [dryer fire](https://insurancewriter.com/tag/dryer-fire/)
- [home fire](https://insurancewriter.com/tag/home-fire/)
- [safety](https://insurancewriter.com/tag/safety/)
- [safety at home](https://insurancewriter.com/tag/safety-at-home/)
- [grammar tips](https://insurancewriter.com/tag/grammar-tips/)
- [passive voice](https://insurancewriter.com/tag/passive-voice/)
- [technical writing](https://insurancewriter.com/tag/technical-writing/)
- [litigation management](https://insurancewriter.com/tag/litigation-management/)
- [work comp claims](https://insurancewriter.com/tag/work-comp-claims/)
- [safety training](https://insurancewriter.com/tag/safety-training/)
- [public speaking](https://insurancewriter.com/tag/public-speaking/)
- [insurance speechwriting](https://insurancewriter.com/tag/insurance-speechwriting/)
- [insurance speech](https://insurancewriter.com/tag/insurance-speech/)
- [how to get published](https://insurancewriter.com/tag/how-to-get-published/)
- [freelance insurance writer](https://insurancewriter.com/tag/freelance-insurance-writer/)
- [insurance trade journal](https://insurancewriter.com/tag/insurance-trade-journal/)
- [insurance white paper](https://insurancewriter.com/tag/insurance-white-paper/)
- [white paper writer](https://insurancewriter.com/tag/white-paper-writer/)
- [how much does a white paper cost](https://insurancewriter.com/tag/how-much-does-a-white-paper-cost/)
- [weasel words](https://insurancewriter.com/tag/weasel-words/)
- [writing clarity](https://insurancewriter.com/tag/writing-clarity/)
- [Active assailant coverage](https://insurancewriter.com/tag/active-assailant-coverage/)
- [school shootings](https://insurancewriter.com/tag/school-shootings/)
- [insurance coverage](https://insurancewriter.com/tag/insurance-coverage/)
- [general liability](https://insurancewriter.com/tag/general-liability/)
- [premises liability](https://insurancewriter.com/tag/premises-liability/)
- [sociology](https://insurancewriter.com/tag/sociology/)
- [work comp claims; workers compensation management; SDOH](https://insurancewriter.com/tag/work-comp-claims-workers-compensation-management-sdoh/)